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Customer support
Responding to buyer messages across all platforms — within agreed SLA windows, every day.
A dedicated team member for your store — trained in e-commerce, not general admin.
Onboarded in 48–72 hours. Replacement guarantee included.
Not a generalist
A Servzilla VA is not a generalist repurposed for e-commerce. They are trained specifically in e-commerce operations — familiar with Seller Central, eBay dashboards, Shopify, and the workflows that keep online stores running.
When you need someone who already understands the platform, the processes, and the pace — that is what we provide. No lengthy briefing sessions. No learning on your time.
Platform-trained from day one
Seller Central, Shopify, eBay — already familiar
E-commerce workflows built in
Order flows, listing cycles, support processes
We handle HR and training
Management overhead stays with us
Backup cover included
No gaps when your VA is unavailable
What your VA handles
Responding to buyer messages across all platforms — within agreed SLA windows, every day.
Watching for suppressions, errors, and policy issues before they cost you visibility or sales.
Updating prices, quantities, titles, and product information across your platforms as needed.
Processing and tracking orders, handling exceptions, and coordinating fulfilment updates.
Regular competitor monitoring — pricing, listings, and positioning — with structured reporting.
Managing return requests and refund processing in line with platform policies and your guidelines.
Weekly sales and performance reports prepared and delivered — so you always know where you stand.
Liaising with suppliers and logistics partners on your behalf — chasing updates, flagging issues.
How it works
Based on your platform mix, order volume, and specific requirements, we identify the right VA for your store — not a random assignment.
You get a direct communication channel with your VA, agreed working hours, and a weekly reporting structure from day one.
HR, training, backup cover, and management sit with us. You get the output without the overhead of being an employer.
From match to active — most VAs are onboarded and operational within 48 to 72 hours of confirmation.
Engagement options
20 hrs / week
Stores needing daily coverage without a full headcount commitment.
40 hrs / week
Growing stores that need consistent, daily, full-coverage support.
Need a custom arrangement? Talk to us →
Our guarantees
If the fit is not right, we replace your VA — no questions asked, no additional cost.
If your VA is unavailable, backup cover is arranged by us. Your store does not stop.
From match confirmed to your VA being operational — within two to three business days.
FAQ
Amazon Seller Central, eBay seller hub, Shopify, Etsy, Walmart Marketplace, WooCommerce, and Magento. If you sell on a platform not listed, ask us — we likely have coverage.
Via your preferred channel — email, Slack, WhatsApp, or any tool you already use. A direct line is agreed at onboarding, not routed through a helpdesk.
We replace them. No questions, no additional cost, no lengthy process. The replacement guarantee is written into every engagement.
You direct the work. We manage the HR, training, performance oversight, and backup arrangements — so you get the output without the employment overhead.
Yes. Most clients start part-time and scale up once the working relationship is established. Transitions are handled with no disruption to your store.
Engagements are monthly. There is no long-term lock-in — though most clients stay because it works, not because they have to.
Tell us your platform, your volume, and what you need off your plate. We will match you with the right VA and have them operational within 72 hours.