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Customer support
Inbox management across email, marketplace messaging, and live chat. Returns, refunds, escalations, and feedback responses — handled within your SLA window, every day.
Customer support, order processing, inventory monitoring, repricing, and store maintenance — handled by a dedicated team on an SLA you can hold us to. Day-to-day operations, off your plate.
What is included
Inbox management across email, marketplace messaging, and live chat. Returns, refunds, escalations, and feedback responses — handled within your SLA window, every day.
Order confirmation, tracking updates, exception handling, and fulfilment coordination. We catch the issues before your customers do.
Stock level alerts, low-inventory flags, suppressed listing detection, and restock recommendations — so you never lose a sale to an avoidable out-of-stock.
Rule-based and competitive repricing across Amazon and Walmart to protect your margins while staying Buy Box competitive. Configured to your floor and ceiling.
Listing health checks, suppression fixes, policy violation responses, image compliance, and routine platform updates — the upkeep that keeps your store running clean.
Every engagement comes with a service-level agreement. Response times, resolution targets, and escalation paths — written down, agreed upfront, and held to.
The process
Share platform credentials and your support guidelines. One intake call — no lengthy process.
A dedicated specialist is matched to your account based on your platform mix and volume.
Response targets, escalation paths, and reporting cadence — written and signed before day one.
Your inbox, orders, and store health — managed from day one, with weekly reporting to you.
Why Servzilla
Most outsourcing services give you a team and a hope. We give you a written service-level agreement with defined response windows, resolution targets, and escalation procedures — before work starts, not buried in the small print.
And because we work exclusively with e-commerce sellers, our team already knows the platforms, the policies, and the edge cases. No ramping up on your dime.
Written SLA on every contract
Not a verbal promise — a document
Dedicated account specialist
One person, not a rotating pool
Platform-trained from day one
No onboarding to your industry
Weekly reporting included
Visibility without chasing us
FAQ
Response time targets, resolution windows, escalation procedures, and reporting cadence. Every client gets a written SLA before work begins — not after.
Yes. We manage operations across Amazon, eBay, Shopify, Etsy, and Walmart concurrently — with a single point of contact for your account.
Most clients are onboarded within 5 business days. We need platform access, your support guidelines, and a brief on any open issues — that's it.
Yes. Our packages are scoped monthly. You can increase coverage during peak season and reduce it off-peak — no long-term lock-in required.
3 days of customer support handled for free. No credit card. No commitment. Evaluate the quality before you spend a penny.