Information we collect
Information you give us directly
When you sign up for a free trial, submit a contact form, or become a client, we collect your name, email address, business name, phone number, and any other information you choose to provide. We also collect the content of messages you send us.
Information collected automatically
When you visit servzilla.com, we automatically collect certain technical data including your IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs. This is standard web analytics data collected via cookies and similar technologies.
Information from your e-commerce accounts
To deliver our services, you may grant us access to your seller accounts on platforms like Amazon Seller Central, eBay, Shopify, or Etsy. We access only the data necessary to perform the specific tasks you've hired us to do — listings, orders, inventory, support tickets. We do not store your platform login credentials.
How we use your information
To deliver and improve our services
We use your information to set up your account, onboard your team, complete the tasks you've contracted us for, and communicate with you about your work. We may also use aggregated, anonymised data to improve our processes and service quality.
To communicate with you
We use your email address to send service-related communications — onboarding instructions, weekly reports, invoices, and support correspondence. If you opt in, we may also send you product updates or operational tips. You can unsubscribe from marketing emails at any time.
To comply with legal obligations
We may process and retain certain data to comply with applicable laws, respond to legal requests, or protect against fraud and abuse.
Who we share your data with
We do not sell your data
Servzilla does not sell, rent, or trade your personal information to third parties for marketing purposes — ever.
Service providers
We work with a small number of trusted third-party service providers who help us operate: cloud hosting, email delivery tools, and project management tools used by our internal team. These providers are contractually bound to protect your data and may not use it for their own purposes.
Platform access
When our team works inside your seller accounts, they operate under your account permissions. We do not share your account access credentials with any external parties.
Legal requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect the rights, property, or safety of Servzilla, our clients, or others.
Data storage and security
Where your data is stored
Our servers and infrastructure are hosted with reputable cloud providers. Data may be stored and processed in India, the United States, or other countries where our service providers operate. By using our services, you consent to this transfer.
How we protect your data
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Access to client data is restricted to team members who need it to perform their work.
How long we keep your data
We retain your data for as long as your account is active or as needed to provide services. After contract termination, we retain records for up to 12 months for legal and accounting purposes, after which personal data is deleted or anonymised. You may request earlier deletion — see your rights below.
Your rights
Access and correction
You have the right to request a copy of the personal data we hold about you, and to ask us to correct any inaccurate information.
Deletion
You may request that we delete your personal data. We will honour this request unless we are required to retain certain data by law or for legitimate business purposes.
Objection and restriction
You may object to certain types of processing, or ask us to restrict how we use your data while a dispute is resolved.
Data portability
You may request a copy of your data in a structured, machine-readable format.
How to exercise your rights
To exercise any of these rights, email us at privacy@servzilla.com. We will respond within 30 days.
Third-party links
Our website may contain links to third-party websites, including the e-commerce platforms we support. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal data.
Children's privacy
Servzilla's services are intended for business use by adults. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify active clients by email and update the last updated date at the top of this page. Continued use of our services after changes take effect constitutes acceptance of the revised policy.
Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at privacy@servzilla.com. For general enquiries, visit our contact page or email hello@servzilla.com.